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FAQ

1. How is the product stored?

Keep in a cool and dark place. Avoid direct exposure to the sun. Basically, the product is usable up to 2 years from the date of production and up to 6 months after opening, depending on the way of storage, the period may be changed.

2. Do you take any custom orders?

Due to the nature of our manufacturing, we are unable to make single custom pieces. However, we might be able to discuss some special projects that require larger quantities of production and long-term partnership. Please email us at info@trake.org.

3. How can I pay?

For STANDARD Online orders, you can pay via PayPal with your Credit or a Debit card or with Bank Wire Transfer.

When ordering products with total cost upward of 2 500 EUR / 5 000 BGN, payment can only be made by Bank Wire Transfer.

4. How do we deliver abroad?

We ship abroad with International Priority Mail for Standard Shippings and with DHL Express for International Expedited Shippings. Detailed information you could find in the “Shipping and Payment” Tab and the prices in your check-out box.

5. How do we deliver in Bulgaria?

For orders in Bulgaria, we use mainly ECONT Bulgaria. The average delivery time of the carrier is 1-3 Business days, depending on the user’s location. The price of the delivery you could find in the check-out box.

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